Chalerm gave me a shirt in a creamy but pale yellow colour. I gave Chalerm a Dior kit.
I bought the perfume at Central shopping centre. At the Dior desk a hi-so Thai-Chinese woman and her daughter were trying different perfumes. They had to sniff them all several times, discuss and debate, think about it and do it over again. It seemed they had been there for hours already. To her credit the hi-so said to the sales girl: Maybe you should help the farang?
I wanted the Dior kit with the little white bag. I also wanted it wrapped in gift paper. The sales girl promised to do so.
The sales girl disappeared with my money. I don’t know what they do with it, or why it takes them so long to come back with a receipt, or why it looks like at least four people are involved. Maybe it has to do with the No Trust System.
The No Trust System works like this: Each sales person has his/her own desk. They are responsible for the products at this desk only. They can’t leave their desks to help at another desk. If the staff began walking around freely the management would lose track of who had stolen what.
As a consequence there were twenty idle sales people at other desks, but none of them came over to help at the busy Dior desk.
The No Trust System also means that if you want to compare, say a Dior perfume to a Revlon perfume you mess up the order by involving more than desk. I did this once with watches and it lead to bad feelings as the Casio people now were in competition with the Seiko people, and if I bought Seiko the Casio people would lose face and not get a share of the commission.
The sales girl came back with the gift. She had not wrapped it in paper. When I asked about this she said “one moment”, put my item aside and went back to the hi-so Chinese lady.
The hi-so and her daughter still sat there, sniffing perfume samples. My sales girl sucked up to them. I don’t know if the hi-sos were going to buy anything, or if they were graciously passing the day while bossing the staff around. The twenty idle sales people looked on from behind their desks. Nothing happened.
Sometimes decisive action is called for. I said in Thai “I don’t have the time”, went behind the desk and grabbed my Dior kit, and left.
This was bad form but I was a crazy foreigner. I could get away with it.
Tags: Bangkok, shopping
December 26th, 2007 at 5:48 am
AH Silom, you should also idle away your afternoon.
After all, you are not working. Except to bring us joy…
Not following the Thai Way will only get you ulcers!!
But bless you anyway! And a Joyous New Year…
December 26th, 2007 at 9:29 am
I dont care abt No Trust System. Im paying - that means, I can compare. I guess this system also allows the salesgirl/boy to ’suck’ you into selling their stuffs when rival (other brand) salesgirl/boy not around. Happens to me all the time…
P/S: I dont think Revlon has a perfume range here….
December 26th, 2007 at 12:20 pm
I had the same problem there. Then when I gave the gift to my bf he took it and left me for another farang. This was last year. I don’t have a bf this year. I think those counters have a curse on them.
December 26th, 2007 at 6:56 pm
SF,
Merry Christmas to you and Chalerm…
Actually, I find it hard to believe that anyone at the store really cared if your gift was wrapped or not….
December 26th, 2007 at 8:38 pm
Yes, we can get away with quite a lot if we use the ‘ignorant farang’ to advantage.
But I would have been even more direct. I would have politely excused myself to the hi-so, then given the Dior kit to the sales girl and told her you want it wrapped … NOW … not in 2-3 hours or so.
Every other sales person at every other desk would see and take malicious note.
) The gossip afterwards would be wonderful.
Yraen
December 28th, 2007 at 8:16 am
Service from women is generally slow the world over.
They should employ some nice cute guys.
J